Help Center

Set up your first location and business hours Set up your first location and business hours Add your branch details, booking address, time zone, and weekly schedule so customers can see the correct availability.

Understand your pricing models Understand your pricing models Understand what affects the booking price, what affects duration, and which pricing options can be combined. Configure rooms and bathrooms pricing Configure rooms and bathrooms pricing Set cleaning prices and minutes per room and bathroom for each Tidy24 location. Configure square-area pricing Configure square-area pricing Calculate cleaning price and duration from square feet or square meters in Tidy24. Create time packs Create time packs Create Tidy24 time packs with a clear cleaning package price and duration. Add individual services Add individual services Add optional cleaning extras with their own price, duration, category, and quantity rules. Configure condition markup Configure condition markup Adjust cleaning prices by dirt level or job complexity with clear percentage markups.

Add cleaners and set availability Add cleaners and set availability Add cleaners, assign them to a location, and set the availability Tidy24 uses when showing booking times. Set booking limits and scheduling rules Set booking limits and scheduling rules Configure minimum and maximum time, time increments, advance booking, and service-area rules for a location. Set up the customer booking portal Set up the customer booking portal Prepare the public booking page so customers can select services, enter property details, choose a time, and submit a booking. Test a customer booking Test a customer booking Run one complete customer booking and verify the service, price, duration, address, and confirmation before launch. Create a reservation manually Create a reservation manually Add a booking from the company calendar when the customer did not use the public portal. Repeat a cleaning booking Repeat a cleaning booking Use the customer’s Repeat action to start one new booking from an earlier visit, then review the current property, services, price, and availability before confirming it. Edit, reschedule, or cancel a reservation Edit, reschedule, or cancel a reservation Update reservation details while keeping the customer, cleaner, and calendar information consistent. Launch checklist before real bookings Launch checklist before real bookings Use one practical checklist to verify the location, pricing, staff, portal, calendar, and first test booking.

Migrate your cleaning business to Tidy24 Migrate your cleaning business to Tidy24 Understand which data can be imported by the system and which parts still require assisted migration. Import client data with CSV Import client data with CSV Upload, validate, and import client records using the built-in client CSV workflow. Import and export individual services Import and export individual services Use the Individual services Import and Export actions to transfer service records as CSV. Troubleshoot missing booking times and prices Troubleshoot missing booking times and prices Check the location, pricing, staff, and service dependencies when the booking flow does not calculate correctly.

Owner quick start Owner quick start Follow the shortest path from company setup to a verified customer booking. Manager quick start Manager quick start A practical manager workflow for checking capacity, assigning cleaners, handling booking changes, and keeping the team schedule accurate. Cleaner quick start Cleaner quick start Explain the cleaner’s view of assigned work and the information needed for each visit.