Migration and troubleshooting

Troubleshoot missing booking times and prices

Why are booking times or prices missing?

Start with the location time zone and opening hours, then check that the required pricing inputs are enabled. Confirm that the service has a category, price, and duration, and that at least one eligible cleaner is active for the location. Finally check breaks, existing reservations, advance-booking limits, and service area rules.

Before you begin

Keep a copy of the source data and decide which records must be available on day one. Automatic import is useful for structured records, but it does not replace checking prices, relationships, availability, and customer-facing wording.

Verify the result

After an import or manual migration, open the relevant list and compare a few records with the source system. Then complete a test booking and confirm the total, duration, staff availability, and customer details.

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